Summary of Qualifications
· Microsoft Office 365 & Office Suite
· Social Media
· Network Security
· Updates\ Managing Windows 7
· Creating Organizational Units on the Server
· Maintain Client Confidentiality
· General Knowledge of WinZip\Core FTP
Professional Profile
Technical Support
· Upgrade desktop computers with software and operating systems.
· Troubleshoot hardware and software pertaining to LAN, in various environments.
· Ability to work in collaborative team environment.
· Configure and installed base workstation for the company.
· Recommend and schedule time, telephone calls, and emails for technical support.
Customer Relation
· Educate the customer by monitoring competition by gathering current marketplace information on pricing, new products, and delivery schedules to give clients the best services.
· Manage customer’s correspondence to provide timely and accurate assistance.
· Assist with inventory by processing reports from receiving, shipping, or will call.
· Provide exceptional customer service response.
· Keep client information confidential.
Data Analyst
· Knowledge Microsoft Excel as well as Microsoft Suite.
· Develop an automated reusable routine to extract information from employees also the database.
· Perform other tasks on projects as needed/assigned by management.
· Work with internal and external clients to determine reporting needs.
· Review and analyze inventory adjustments and changes periodically.
Education
Milwaukee Area Technical College August 2018
Associate in IT Network Specialist
Associate in IT Network Specialist
Work History
Straight Shot Express ST. Francis, WI 10/2016 - Present
Carromatic Milwaukee, WI 08/2015 - 09/2016
IMG/Time Warner West Allis, WI 05/2012 - 07//2017
Fox River Foods Inc. Aurora, IL 12/2010 - 05/2012
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